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# Guides & Reports

Browse our guides, reports, and one pagers on Contact Center Automation.

## Guides & Reports

**A framework for more technical AI evaluations**  
Download now](https://www.replicant.com/resources/guides/technical-perspectives-on-ai-in-the-contact-center)

### Artificial Intelligence

**AI Chat for Customer Service: What’s Working, What’s Not, and What’s Next in 2026**  
Download now](https://www.replicant.com/resources/guides/ai-chat-for-customer-service)

### CX Strategy

**2025 Conversational AI Platform Buyer's Guide**  
Download now](https://www.replicant.com/resources/guides/conversational-ai-platform-buyers-guide)

### CX Strategy

**How to Get Started With AI for Customer Service**  
Download now](https://www.replicant.com/resources/guides/guide-to-get-contact-center-ai-ready)

**2024 Contact Center Benchmark Report**  
Download now](https://www.replicant.com/resources/guides/guides-call-assessment-benchmark-report)

### CX Strategy

**The Ultimate Guide to Using AI for End-to-End Customer Service**  
Download now](https://www.replicant.com/resources/guides/how-to-resolve-customer-requests-with-ai)

**How to Harness The Power of GenAI While Avoiding CX Risks**  
Download now](https://www.replicant.com/resources/guides/how-to-harness-the-power-of-genai-while-avoidiing-cx-risks)

### CX Strategy

**The Essential Guide to LLMs for CX Leaders**  
Download now](https://www.replicant.com/resources/guides/essential-guide-to-llms-for-cx-leaders)

**Benchmark Report: The Impact of Economic Uncertainty on Contact Centers**  
Download now](https://www.replicant.com/resources/guides/2023-benchmark-economic-uncertainty-contact-centers)