Storylane

Storylane is a platform for creating and sharing interactive demos. Welcome to the future of interactive demos.

Turn Every Conversation into Actionable Intelligence

Discover how you can use AI-powered insights to automate QA, improve agent performance, and boost customer satisfaction.

Turn every customer conversation into actionable intelligence

Replace manual reviews and outdated QA tools with AI-powered insights from every conversation across voice, chat, or email. No more guesswork. No more drowning in data. Just clear, instant answers.

View product tour

Transform your contact center with confidence

Spot agent gaps instantly

Dashboards surface insights and agent scoring for every chat, not just the ones you sample.

Automate QA and compliance

Catch compliance risks right away—not weeks later
Auto-generate after-call summaries, tags, dispositions, and QA reports, saving thousands of hours annually

Know why customers are calling

Understand exactly why customers engage across voice, chat, and email
Proactively address root causes, improving customer satisfaction and loyalty

“ What used to take me literally hours to do for one site, and probably a full day for all sites, is now taking me minutes. And that's not an exaggeration.”
Nigel Ponds | Global Director of Workforce Management | Fanatics

Your personal data assistant

'Talk To Your Data' answers natural language questions and synthesizes contact center data into actionable insights in minutes, not months.

Replicant’s Conversation Intelligence helps teams move fast, stay focused, and drive outcomes where they matter most

Improved agent performance

Contact centers using Replicant have reported measurable lifts in coaching effectiveness and faster agent ramp-up time, without increasing headcount.

Reduced QA and compliance costs

Teams are seeing a significant drop in QA effort and compliance-related expenses by automating 100% of conversation reviews across voice and chat.

Happier customers and agents

When agents know what’s working, and what’s not, they show up more confident. That drives higher CSAT scores and better customer outcomes.

“ Replicant Conversation Intelligence is revolutionizing Century’s approach to client-facing agent performance. We're now able to swiftly mine conversations and assess agent and team performance, saving us countless hours that were previously spent manually listening to call recordings. ”
Danielle Palmiero | VP of Customer Experience | Century Support Services

Why Replicant?

Unmatched accuracy

Eliminate false positives that undermine trust. Multi-modal LLMs accurately interpret accents, dialects, and tone, delivering trustworthy insights from day one.

Effortless setup & management

Forget complex keyword coding and endless fine-tuning. Replicant is built for rapid deployment, intuitive adoption, and effortless ongoing management—saving you time and resources.

Instant, actionable insights

Clear, natural-language recommendations help you instantly act on trends and opportunities—so you spend more time influencing business strategy, not hunting for data.

How it works

Capture

Seamlessly integrate with your existing technology stack, capturing every conversation across voice, chat, and email.

Analyze

Advanced AI that delivers instant analytics and actionable insights.

Act

Take immediate, data-driven actions to elevate agent performance, enhance business processes, and improve customer satisfaction.