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# The Automation Game Has Changed

Goodbye Deflection.

Hello Resolution.

## With Generative AI, CX automation is no longer just a band-aid solution.

Start resolving requests end-to-end with zero agent involvement.

## Ditch the clunky bots and give your customers an experience they’ll love.

A high Resolution Rate transforms the entire contact center model.

## 50% lower operating costs, less agent attrition, fewer call spikes and higher CSAT.

## Join the Resolution.

### Resolution Rate Calculator

Resolution Rate:

0%

Baseline With No Automation

Costs

Agent Attrition

CSAT

Move the slider to explore your ideal resolution rate

0

25

50

75

100

A Resolution Rate of 0%, represents when your baseline without any automation.

### Benchmark Resolution Rates by Industry:

- Auto Insurance: Up to 90%

- Insurance: Up to 85%
- Consumer Services: Up to 75%
- Healthcare: Up to 75%
- Travel & Hospitality: Up to 63%
- Transportation: Up to 50%

## Receive a free Call Assessment to uncover your savings potential.